RESOURCES

PRIVACY POLICY

Zetrans operates the zetrans.com.ph website, which provides vehicle rental service.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our service, the Zetrans website.

If you choose to use our service, then you agree to the collection and use of information in relation with this policy. The personal information that we collect are used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://zetrans.com.ph, unless otherwise defined in this Privacy Policy.

For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our website;
  • To provide the service on our behalf;
  • To perform website-related services; or
  • To assist us in analyzing how our website is used.

We want to inform our website users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our website do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

TERMS & CONDITION

These terms and conditions outline the rules and regulations for the use of Zetrans’s Website.

Zetrans is located at:
26 Unit A Masigla Street Barangay Central, Quezon CityNational Capital Region – 1100, Philippines

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Zetrans’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Philippines. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

All reservations will be made via website and booking engine. In the case there will be call, email and social media inquiries we will ask for your booking details and if you want to pay via Cash or Credit Card. For both payment method you will receive a guide via email to do booking on our website by providing the URL of Zetrans and receive instructions via email. Upon receipt of the email confirmation of payment from website. We will process your reservation and will respond to you separately by email and verify the transaction details.

Below are the different payment channels to choose from for your convenience.

  1. Book directly to our website using your Visa or Mastercard and confirmation will be sent to the email address provided.
  2. Bank to bank: BDO, Metrobank
  3. GCash
  4. PayCash ( Payment Centers) – BDO, RCBC, Bayad Center, ECPay, Mlhuillier

For Online/Credit Card Payments:

All online payments are subject to administrative service fees and applicable taxes. No administrative fees will be charged for all cash payments.

As soon as payment and confirmation is made, an email and text message will be sent to provide you with complete driver, car/van details which include driver’s name, mobile number, name/make/color of the unit and plate number. To ensure a hassle free service, please provide us the closest planned itinerary so we can send you the appropriate rates. Information such as; pick up addresses, time of pick up, planned destinations, main contact persons must also be specified.

Zetrans Van Rentals will not be held liable for failure to deliver services due to acts of God, such as typhoons, floods, earthquakes, and other natural disasters. Should cancellations occur due to these events, Zetrans will either reschedule or refund the base service rate, less the other applicable service charges when payment was made. Failure of Zetrans to deliver services due to unavoidable events other than mentioned above results in a full refund. No refund or credits will be given if the guest do not arrive on time or do not show up at all.

  1. 100% of rental fee is charged if cancellation is made 7 days before scheduled departure.
  2. 50% of rental fee and bank fee if cancellation is made 10 days before scheduled departure.
  3. 0% of rental fee is charged if cancellation is made 15 days and earlier than scheduled departure
  4. No refund will be given to passenger who did not arrive on time and no refund for non-showing passengers

Only maximum of two amendments are allowed for any changes in the reservation. Reservation changes can be done through email or phone call to our office. All amendments will only be entertained during office hours from 8:30AM until 6:00PM on weekdays, and 9:00AM until 5PM on Saturdays. Sundays are non-working days.

Rebooking is allowed at least 4 days before the scheduled date of departure, however this is subject to the availability of the unit being reserved. If the reserved unit is not available on the rescheduled date, the Company may provide a unit that is equal to or lower. However, the company may provide a higher unit but rental rates will be adjusted.

Unless booked directly to the website, a 50% deposit is required to confirm and secure the reservation. The balance of which must be settled three (3) days before departure date. Upon making the required payments, a copy of the deposit slip must be sent to us via email. Reservation will not be confirmed until full payment has been made. As soon as the payment is completed, you will receive the driver and unit details.

Zetrans has the right to refuse/remove passenger at any time for valid reason which may pose a danger during the trip such as passengers who are under the influence of alcohol and drugs. Carrying of firearms, explosives and other forms of armaments, explosives, flammable substances will be refused boarding.

Zetrans will not be liable for any incidents such as any loss, damage, changes, or delays brought about by external factors such as terrorist attacks, civil disobedience, severe weather conditions, unprecedented technical problem of transport, flight cancellation or any similar incidents that is way beyond our control. Zetrans will not be liable for any delay or cancellation brought about by natural calamities or acts of god. For cancellations for this kinds of events, the client has the right to reschedule or refund the booking.

We employ the use of cookies. By using Zetrans’s website you consent to the use of cookies in accordance with Zetrans’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

Unless otherwise stated, Zetrans and/or it’s licensors own the intellectual property rights for all material on Zetrans. All intellectual property rights are reserved. You may view and/or print pages from https://zetrans.com.ph for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://zetrans.com.ph
  2. Sell, rent or sub-license material from https://zetrans.com.ph
  3. Reproduce, duplicate or copy material from https://zetrans.com.ph

Redistribute content from Zetrans (unless content is specifically made for redistribution).

  1. The following organizations may link to our website without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
  1. These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com and dot.com.ph community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to customerservice@zetrans.com.ph. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (web address) being linked to; or
  3. By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Zetrans’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and express written permission, you may not create frames around our webpages or use other techniques that alter in any way the visual presentation or appearance of our website.

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Any legal action or dispute in connection with this agreement must be filed in the proper courts of Quezon City, Philippines only.